Our goal is to provide Quality, Individualized Care in a timely manner.
“No-shows” and late cancellations inconvenience those individuals who need access to eye care in a timely manner. We would like to remind you of our policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients.
Cancellation of an Appointment
In order to be respectful of the needs of all our patients, please be courteous and call Goodrich Optical promptly if you are unable to show up for your appointment. The time can be reallocated to someone who is in need of eye care. If it is necessary to cancel your scheduled appointment, WE REQUIRE that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely care.
How to Cancel Your Appointment-
To cancel an appointment, please call our office at 393-2660. If you do not reach one of our staff, please leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your phone number. We will return your call and make arrangements for an appointment at another time.
A cancellation is considered ‘Late’ when the patient or account responsible (if the patient is a minor) fails to cancel a scheduled appointment with less than 24-hours notice.
No Show Policy:
A “no-show” occurs when someone misses their appointment without cancelling in an adequate manner. Failure to be present at the scheduled time of your appointment will be recorded in your medical record as a “no-show.”
- First missed appointment: there will be no charge
- Second missed appointment: $50 fee will be billed to your account
- Third missed appointment: $100 fee will be billed to your account and may result in dismissal from our practice.
We make every effort to be on time for all our patients. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment short-changes other patients and contributes to decreased quality of care. In light of this, patients arriving more than 10 minutes after their appointed time will be asked to reschedule. We apologize for any inconvenience this might cause.